Check whether the mail address for the online online order matches the mail address in your app account. If this is not the case, you can change the mail address in your App account under Settings à Account à Edit profile to match the mail address in the order.

If you have mistyped your e-mail address when ordering online, you can inform us by you can inform us by phone or by support mail. We will adjust the patent to your app account during office hours.

Please note that the online store and the app are two App are two separate platforms. It is possible that you have used a different password or a different email address in the online shop. If you do not remember the password, click on Forgot password and enter the mail address. mail address. You will receive a new password. If the mail address was entered incorrectly, the message "There is no user with the user with the specified e-mail address".

You can delete an account directly in the app. To do this, navigate to "Settings > Account" and then click on "Delete account". After confirming the deletion process, the account will be deleted and you will be automatically logged out of the app. 

Alternatively, the following contact form can be used to request the deletion of the account.